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For technical questions and issues, see Common Questions & Answers on our community forum. Don't ask here as we will not be able to answer. For order status, please note that we are very backlogged and can't look up individual orders - orders will ship before year end, hopefully sooner. Please don't ask us for order status unless you didn't receive an order that is shown as delivered more than 3 days ago. If you received an order confirmation, your order will ship as soon as we can and when it does you will get an email with a tracking number. Thank you for your understanding.